OUR NEW SUMMER MENU JUST LAUNCHED! Orders placed now through Saturday, 7/11 will ship on Tuesday, 7/14.

送货方式常见问题解答

Shipping and delivery

你在哪里送?

我们通过联邦快递在美国全国范围内传递。如果你住在阿拉斯加或夏威夷,你必须选择在结账快捷货运,否则订单将被取消,我们将与您联系,重新地方它相应。地面命令所有自由舰。加急订单有额外收费。

什么时候船舶订单?

重要提示:这是在每个订单星期六11:59 PST(根据您的位置)会从我们的厨房装上周二周五抵达。

自带的每一个订单after Saturday at 11:59 PSTwill go into next week’s order and be shipped the next week.

  • If you order on Sunday, your order ships on Tuesday of the以下周。
  • If you order on Monday,您的订单的船舶上的星期二以下周。
  • 如果您需要在周二,您的订单船舶在一个星期内。
  • 如果6天内订购的星期三,您的订单的船舶。
  • If you order on Thursday, your order ships in 5 days.
  • 如果您在4天内订单上周五,您的订单的船舶。
  • 如果您晚上11:59,您的订单在3天内订购周六。

NOTE:During warm summer months, our shipping adjusts to a 1-2 day timeframe. During cooler months, shipment timing is 1-3 days via FedEx Ground with the exception of Alaska and Hawaii.

How are the meals delivered?

We ship via FedEx nationwide delivery across the United States (1-2 days via Ground/Home Delivery during warmer months, 1-3 days via Ground during cooler months) Food is shipped directly to your home via FedEx (within 1-3 days of ship day), nationwide.

How do I dispose of the shipping materials?

Your Balanced Bites Meals are shipped in biodegradable insulated boxes with custom frozen gel packs which are reusable (dry ice is also added for most of the year).

Shipping box - recycle.
框衬垫 - 从塑料外罩捞出,堆肥。
箱体内胆外塑料盖 - 回收和垃圾(根据您当地的回收处理)。
膳食容器 - 循环。
膳食容器覆盖膜 - 垃圾。
凝胶包-重用或垃圾(我更多的工作sustainable ideas for ice that will keep food safely frozen for up to 3 days, please contact me if you know of an alternative. Note that dry ice alone will not guaranteed cold/frozen food for more than about the first 24-48 hours.)
后如果不冷冻或冷藏立即箱已交付不负责食品腐败变质。

Can I buy Balanced Bites Meals locally anywhere?

此时,平衡膳食叮咬是只要available to order online to be shipped directly to you.

多长时间运输和交付时间?

重要提示:这是在每个订单星期六11:59 PST(根据您的位置)会从我们的厨房装上周二周五抵达。

自带的每一个订单after Saturday at 11:59 PSTwill go into next week’s order and be shipped the next week.

我们通过联邦快递地面运送冷冻食品和基于位置将在1-3天到达。记住,要责令阿拉斯加或夏威夷,加快航运必须选择。

跟踪信息将被发送到与您订购的,所以请确保您有没有输入了不正确的电子邮件的电子邮件。我们建议您前往FedEx.com注册为你的出货量文字更新/通知。这是一个很大的特点,联邦快递提供,可以帮助你跟踪驱动程序的所有货物到你的地址,以及休假交货指示。

ROUTE +包保

什么是路由+?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen, damaged, or delayed packages in the unfortunate case that they arise.

What do I get when I insure my order with Route+?

When you add Route+ at checkout, you are purchasing shipping insurance through Route+. Coverage includes lost, stolen, damaged, or delayed packages (delivery after Thursday and food has spoiled).

When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

What does Route+ Cover?

Route+ protects your order against loss or theft, damage, or delayed delivery (delivery after Thursday and food has spoiled).

什么是路由的条款和条件是什么?

路由的条款和条件,在此列出:https://route.com/terms-and-conditions/

How do I file a claim?

如果您结账时与路由+保险您的订单,你可以在文件只需点击几下的索赔!确保有我们发送给您或者路由订单ID愿与索赔表格使用订单号。

注:我们只船在星期二!由于我们的运输时间表,我们强烈建议您申请退款(而不是重新排序)和自己建立新的订单,而你等待你的要求的分辨率。这将确保您的新订单超出我们下周二出货。

重新排序通过路由+是一种选择,但如权利要求等待时间段+的处理时间可能会导致延迟装运。

如果你的包被后周四交付,食品已变质(餐不再冷),或者如果你的包被损坏:
  • 权利要求必须在15天内从交货日期提交
  • Use the link in your confirmation email from Route+, or file your claim online here:https://claims.route.com/
如果你的包被标记交付,但你没有收到它/它被偷了:
  • 权利要求必须在15天内从包被标记为被提交的“递送”。
  • 超过$ 100美金的订单要求的警方报告。路由+可以帮助您与此有关。
  • Use the link in your confirmation email from Route+, or file your claim online here:https://claims.route.com/
如果你的包被卡在运输途中或丢失(其中状态不是“交付”):
  • Claims must be filed within 30 days from the last status update.
  • Use the link in your confirmation email from Route+, or file your claim online here:https://claims.route.com/

多久采取我的要求进行审查?

When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

如果我的要求被批准,什么时候才能再订购我的船?

在不幸的情况下,你必须作出一个要求,你的申索会24 hours.Once内批准了您的要求被批准,路线+将放置代表贵新秩序。

注:这可能您的新订单撞到我们的下一个出货周期。

即在每一个订单星期六11:59 PST(根据您的位置)会从我们的厨房装上周二到周四抵达。

如果我有在订购之前更多的问题?

Send us an email to hello@www.hhuffman.com and we'll do our best to help you out!

关闭(ESC)

弹出

使用此弹出嵌入邮件列表注册表单。或者把它作为一个简单的行动呼吁一个链接到一个产品或一个页面。

年龄验证

通过点击输入您要验证你是足够老消耗酒精。

搜索

购物车

您的购物车目前是空的。
Shop now

据我所知,平衡叮咬不负责运到,是不是冷冻或交付时立即冷藏错误输入地址或订单食品。

通过在结帐您的订单将受到保护,免受损坏,丢失,被盗或损坏(如果周四后交付)选择路由+。请参阅我们的常见问题解答,全面覆盖的政策细节。

据我所知,平衡叮咬是不负责更换或者当路由+覆盖被拒绝退款的订单。